WHAT DOES CERTIFIED ORGANIC MEAN?
Certified Organic products must meet strict standards around ingredient sourcing and processing. LAMAV’s Organic Food Chain certification applies to products carrying the certification mark and requires more than 70% Certified Organic ingredients.
ARE LAMAV PRODUCTS VEGAN AND CRUELTY-FREE?
Yes. LAMAV is vegan and cruelty-free certified, and does not use animal-derived ingredients or test finished products or ingredients on animals.
WHERE ARE LAMAV PRODUCTS MADE?
LAMAV is proudly Australian made and owned, with formulas developed and manufactured in Australia.
WHY DOES LAMAV COMBINE ORGANIC SKINCARE WITH BIO-ACTIVES?
LAMAV’s philosophy is built around combining the purity of Certified Organic skincare with targeted, scientifically researched botanical actives. The aim is to create formulas that deliver performance while remaining aligned with the brand’s focus on natural, ethical skincare.
ARE LAMAV PRODUCTS SUITABLE FOR SENSITIVE SKIN?
Yes. LAMAV formulations are designed to support a wide range of skin types, including sensitive and reactive skin. If your skin is particularly sensitive, we recommend patch testing any new product before full use.
I’M NOT SURE WHICH PRODUCTS ARE RIGHT FOR ME - WHERE DO I START?
Start with your main skin concern and build your routine from there. LAMAV products are designed to work synergistically across ranges, so you can mix and match formulas to suit your skin. You can also use the Skincare Quiz or contact Customer Care for personalised guidance.
HOW LONG WILL IT TAKE TO SEE RESULTS?
Every skin journey is different, but consistency is key. With regular use as directed, many LAMAV customers begin to notice visible and noticeable benefits within around one month.
CAN I MIX AND MATCH PRODUCTS FROM DIFFERENT LAMAV RANGES?
Absolutely. LAMAV products are designed to work together, so you can combine products from different ranges based on your individual concerns, whether that’s hydration, pigmentation, sensitivity or signs of ageing.
WHAT ARE BIO-ACTIVES?
Bio-actives are nature-derived compounds selected for specific skin benefits. LAMAV uses researched bio-actives to support concerns such as hydration, pigmentation, sensitivity, barrier health and visible signs of ageing.
WHAT INGREDIENTS DOES LAMAV AVOID?
LAMAV formulations avoid ingredients including petrochemicals, parabens, talc, artificial fragrances and colours, certain sulphates, polyethylene glycol and GMOs, with a focus on naturally derived ingredients and skin-compatible formulations.
WHY DOESN’T LAMAV USE WATER AS THE MAIN BASE OF ITS FORMULAS?
Instead of relying on water as the primary base, LAMAV often uses ingredients such as Certified Organic hydrosols and aloe vera, allowing the formulation itself to contribute additional botanical benefits. Some individual actives may still be water-extracted, so water can appear on certain ingredient lists.
WHAT MAKES LAMAV’S FORMULAS DIFFERENT?
LAMAV combines Certified Organic base ingredients with targeted bio-actives through its Three-Tier Formula™. This layered approach is designed to bring together botanical nourishment and targeted active ingredients within each formulation.
DO YOU OFFER FREE SHIPPING?
Yes. Australian and New Zealand orders over $75 after discounts qualify for free standard shipping. Orders under $75 currently have a flat shipping rate of $9.95
HOW LONG DOES DELIVERY TAKE?
Orders within Australia and New Zealand are generally processed within 24–48 hours. Standard delivery is typically around 1–7 business days, depending on your location, postal demand and peak periods.
CAN I TRACK MY ORDER?
Yes. Once your order has shipped, you’ll receive a tracking number so you can follow its delivery progress.
WHAT IF I NEED TO RETURN A PRODUCT?
Contact LAMAV Customer Care for assistance with an eligible return. LAMAV’s current policy does not accept change-of-mind returns, and approved returns must be sent back within 14 days of contacting the team.
