FAQ's

General Questions

All La Mav products are Certified Organic and have the Certified Organic seal by the OFC. For a product to be Certified Organic, it must contain a minimum of 70% Certified Organic ingredients—which are grown, processed and controlled according to strict standards. The Certified Organic seal of approval also provides you with the peace of mind that products are free range, cruelty-free, free from GMO’s, synthetic chemicals, petrochemicals, pesticides, herbicides, hormones, antibiotics, artificial colours and fragrances.

The main difference between Certified Organic and natural products is that Certified Organic means that most of the ingredients have to be Certified Organic—which means they are cultivated without the use of synthetic fertilisers, pesticides or other synthetic chemicals. Natural products however, require the ingredients to be natural—or not synthetic—but they don’t have to be grown or cultivated in the same way. While they may come from a natural source, they may not necessarily be organic.

La Mav do not use Palm Oil directly in any of our products and do not support the negative impacts palm oil cultivation has globally.

However, some of the ingredients may contain derivatives of palm oil due to their extraction process—including Cetearyl Glucose, Cetearyl Alcohol and Glyceryl Stearate Citrate. We ensure that all suppliers we work with submit a RSPO Certificate which states that the palm oil derivatives are from established sustainable farms who abide by the strictest criteria. To find out more about sustainable palm oil, please visitrspo.org.

All La Mav products are free from animal-derived ingredients and are suitable for vegans and vegetarians. We also DO NOT test on animals.

Yes! At La Mav we select to use only natural and organic ingredients in their purest form—without the addition of synthetic additives. This ensures that every formula is designed to work with all skin types and nourish your complexion on a cellular level—without causing irritation. As with any new product however, if your skin is sensitive, we recommend doing a patch test prior to use.

What makes La Mav unique is our belief in incorporating maximum levels of therapeutic ingredients into our formulas—which is why we use Certified Organic Hydrosols and Aloe Vera as substitutes for water throughout our product range. Hydrosols not only provide the perfect vehicle or base for our formulas, but they possess the same therapeutic benefits as many essential oils.

It is important to note, however, that as some of the bio-actives we use are extracted with water, we must include water on some of our ingredients lists. Nevertheless, this does not mean that the product itself contains water.

We use the highest quality, natural preservation system to ensure our products remain as pure and potent as possible. To maintain this high standard,our products are quality tested at every stage and we have even selected to use an airless system to pack our products. This method helps to further preserve our products and reduce the introduction of airborne organisms, dust and other contaminants.

We recommend our products are used within 6 months of opening to ensure maximum freshness and efficacy. Unopened products that have been stored correctly—in a cool, dry place and out of direct sunlight—are still safe to use within 24 months of manufacturing.

Our formulas are Certified Organic and use only the purest, most natural ingredients which makes them safe to use when pregnant or breastfeeding. However, we always recommend patch testing and consulting with your healthcare practitioner if you are unsure about certain ingredients.

Although our formulas are Certified Organic, if your child has any particular allergies or skin conditions, we always recommend patch testing and consulting with your healthcare practitioner if you are unsure about certain ingredients.

At La Mav we are completely transparent—and every single ingredient is listed on the label and can also be found in our Ingredients Glossary.

While our formulas are wheat and soy free, some of our formulas do contain nut oils—such as Macadamia Seed Oil and Sweet Almond Oil. If you have a nut allergy, it’s therefore essential to read the ingredients list prior to use.

We are proud that all of our products are proudly Australian-made and owned.

Yes we offer samples for the majority of our products. Please click here to find out more.

If you’re new to the world of natural or Certified Organic products, refreshing your skincare is a great place to start!

As our body’s largest organ, our skin absorbs whatever we put on it—ending up in our bodies via our blood and lymphatic system. While mainstream products often contain harmful chemicals, toxins and synthetic additives, colours and fragrances, you can be confident that Certified Organic formulas contain only natural, nourishing ingredients that are as good for your skin as they are for your body.

Our ingredients & formulations

Bio-actives are compounds that deliver benefits to the body over and above their basic nutritional value. At La Mav, we incorporate scientifically proven bio-actives to address specific skin concerns and provide targeted solutions. For more information on the bio-actives in our formulas, visit our Ingredients Glossary.

Adaptogens have their roots in traditional Ayurvedic and Chinese healing modalities and are medicinal and botanical extracts which contain active compounds that help to reduce and counteract the effects of stress within the body—restoring balance. While adaptogens can be ingested, they are also frequently used in topical products.

Our La Mav skincare formulas do not contain SPF as they are intended for use morning and night—whereas a sunscreen should be reapplied regularly (at least every 3 hours), depending on its SPF.

However, our La Mav Makeup range provides a light barrier—SPF 15—and can be reapplied regularly throughout the day.

    Our formulas are free from:
  • Petrochemicals
  • Synthetics
  • Parabens
  • Sodium Benzoate
  • Talc
  • Artificial fragrances
  • Artificial colours
  • EDTA-based agents
  • Polysorbates
  • Sodium lauryl sulphate
  • Ammonium lauryl sulphate
  • Sodium laureth sulphate
  • Ammonium laureth sulphate
  • Polyethylene glycol
  • Ethanolamides
  • GMOs

We use Ascorbyl Tetraisopalmitate, which is one of the most stable and potent forms of vitamin C. Our Vitamin C Brightening Oil contains 10% vitamin C, while Daily Vitamin C Serum contains 7.5% vitamin C. The rest of the Brightening Range contains 3% vitamin C.

Unfortunately as everyone’s skin type and individual concerns vary, results can differ from person to person. However, when used daily according to directions, many of our customers report seeing and feeling benefits in as little as a month.

Yes! We incorporate several essential oils in our formulas and each has been chosen due to its specific therapeutic benefits. These benefits include, but are not limited to—anti-ageing, stimulating local circulation, anti-inflammatory, antiseptic and anti-fungal.

No, we do not include any artificial fragrances or perfumes in our products. We incorporate only Certified Organic essential oils that contain medicinal and therapeutic qualities.

Of course! All of the La Mav products are designed to work synergistically, amplifying the benefits of one another when used together. If you are unsure where to start, please feel free to contact our Customer Care team who can help to determine which products are most suitable for your skin, or take our simple Skincare Quiz.

Yes! Our products have been formulated specifically to work on all skin types, including ageing and sensitive skin types. Every product is created using only Certified Organic and natural ingredients, extracted in their most pure and potent forms.

If you are concerned about specific ingredients and sensitive skin issues, we recommend doing a patch test prior to use.

Payment, Shipping & Delivery

La Mav accepts all major third party payments including Visa and Mastercard. We also accept PayPal and Afterpay.

Orders are fulfilled within 24–48 hours of purchase and depending on your location and the demand on local post services, standard delivery within Australian Metropolitan Cities usually takes between three and seven days. It may take longer in regional areas and International destinations. A tracking number will also be provided once an item has been shipped.

All Australian and New Zealand orders over $59.95 automatically qualify for free standard shipping.

If a product does not match the description on our website or arrives damaged, please contact us immediately at social@lamav.com to arrange an exchange. Note that only unused, unopened products are eligible for exchange.

Unfortunately you are unable to cancel an order that has already been processed.

If you purchased a product from one of our stockists, please refer to their individual store policy and contact them directly.

    We do not accept returns for change of mind, however products purchased at www.lamav.com a>are able to be returned for a credit or exchanged provided you:
  • Email social@lamav.com to request a return, providing the reason for your return within 14 days of receiving your order. Our Customer Care team will then guide you through our returns process.
  • Return the products (at your own expense) to La Mav within 14 days of contacting us.
  • Where an allergic reaction has occurred, please provide a photo so we can assist.

Please refer to the individual store policy and contact them directly in regards to your return.

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