Policies: Shipping, Returns, Privacy

Returns Policy

While we’re confident you – and your skin – will love our products, as skin scientists we understand that everyone’s skin is unique and reacts differently. In about 0.1% of the population even all-natural and certified organic ingredients can cause a reaction.

If you experience sensitivity or an allergic reaction to La Mav Organic Skin Science products, we’re happy to return and exchange as follows:

Products purchased through a La Mav stockist must be returned to that retailer for a refund or exchange, per the stockist’s returns policy.

Products purchased at www.lamav.com can be returned for a credit or exchange provided you –

  • Email social@lamav.com to request a return, advising the reason for your return within 14 days of receiving your order.  Our Customer Service team will guide you through our returns process. (Please note change of mind returns are not accepted.)
  • Return the products (at your own cost) to La Mav within 14 days of contacting us.
  • Where an allergic reaction has occurred, please send us a photo so we can assist.

A credit will be issued within 14 days of receiving your completed return application. You will be notified via email once your credit has been processed. Exchanges will be processed and dispatched within 3-5 working days of returning your products to La Mav. Return shipping, re-shipping and handling charges are at your expense.

If a product does not match the description on the website, please contact us immediately at social@lamav.com to arrange an exchange. Only unused, unopened products will be exchanged.

If you made an error when placing your order, we will issue an exchange provided you email us at social@lamav.com immediately and return the goods unused and unopened. Return shipping and re-shipping will be at your own expense.

La Mav does not take responsibility for return shipments or reimbursement of lost packages. Sale items are considered final, and any promotional offers that have expired between the time of purchase and exchange will be invalid.

For more information, please contact us at social@lamav.com. For urgent enquiries, call us on 1300 052 628.

Free Products/Promotions

Our cart doesn’t allow more than one coupon code to be applied per order i.e. if there is an ongoing promo for free product with purchase that requires using a special codeit cannot be used in conjunction with any discount codes, nor reward points.

Please note that coupon codes for discounts cannot be used for the purchase of Travel Packs.

Shipping Info

Australia

Orders are fulfilled within 24-48 hours after being received.

Delivery times are 1-7 business days, depending upon your location and postal demand (expect delays during the holidays!). For Australia Post standard delivery timetables, click here.

For a limited time only, all Australian orders will receive free standard shipping (subject to change without notice).

New Zealand

Unfortunately, we no longer ship to New Zealand.  Customers are welcome to purchase from our official resellers for NZ.

United States

All US orders over $198 ship for free. Orders below $198 incur a flat rate shipping fee of $49.95.

Alternatively, US customers can purchase from our reseller Birchbox.com

All other countries

We do ship internationally for a flat fee of $49.99.  Orders will depart our Sydney warehouse one business day after being received, and will take 7-28 business days to arrive, depending upon location.  A tracking number will be provided once the order has shipped.  La Mav is not responsible for any applicable import fees, VAT, or customs delays.  Please note: we do not ship to South America or South Africa.

– Canadian customers are encouraged to purchase from our reseller, Birchbox.ca

Disclaimer: In a minor number of instances, due to unforeseen circumstances international orders could take more than 3-4 weeks to arrive.

Please note that once a signature is received for your order, we consider your parcel to be delivered.

Free shipping coupons, offers, etc. apply to Australia only.

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: La Mav Pty Ltd Suite 5/22 Hudson Ave, Castle Hill, NSW, 2154, Australia or by emailing social@lamav.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WOOCOMMERCE

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at La Mav Pty Ltd

[Re: Privacy Compliance Officer] [Suite 5/22 Hudson Ave, Castle Hill, NSW, 2154, Australia]

Or via email to social@lamav.com.